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What types of questions will be answered?
| We will answer: |
• | Brief, factual questions such as 'In what year was Albert Einstein born?' or 'What is the highest mountain peak in the U.S.?' |
• | Requests for assistance with search strategies, including finding information on the internet. |
• | Questions about library services. |
| We will not answer: |
• | Questions that require an opinion about or interpretation of medical, legal, or financial information. |
• | Requests for assistance editing resumes, school papers, etc. |
• | Local history or genealogy questions. These types of inquiries should be directed to the library's Archivist. |
When will I get a response?
While we will attempt to answer your question as soon as possible, priority must be given to patrons making inquiries in person or by phone. As a result we can only guarantee a response within 24 hours, Monday-Friday and within 48 hours, Saturday-Sunday. If you require an immediate answer to your question, please visit our library or call the Reference Desk at 781-314-3425 x3.
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