Computers for Young Adults

Why not install computers in the Young Adult Room? They can get pretty noisy in the Reference Room.

Thanks for taking the time to share your thoughts. The current arrangement of the public computers is in part so that the librarians can offer instruction and/or supervision to any patrons using them. Segregating some users would diminish the ability to do that. Also the electricity and Ethernet connections aren’t available in the YA Room, but upgrades of the infrastructure nature are certainly on the wish list at the library!
If distractions in the Reference Room are affecting your ability to use the library peacefully, two things come to mind:
Please let staff know while excessive noise is happening so that it can be addressed while it is occurring. Also, laptops are available to be borrowed within the library and can be taken to the 2nd floor which is designated for individual silent study only.

Cordially,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
1/18/2013

Helpful staff

Substitute Man on the Reference Desk on Sunday Afternoon was very good and very helpful.

Terrific! I’ll be sure to let him know you said so!

Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
1/18/2013

Kids

When groups of kids come in and use the computers as a group and make noise as if it’s an arcade instead of using respect toward the library, it’s impossible to concentrate and write at the computers.

Patrons of all ages can sometimes get a bit rowdy. You can help us keep the peace by letting staff know as soon as you encounter excessive noise in the library. That way we can address it directly at the time that it is occurring.

Another option is to borrow a laptop. That way you can take it to an area of the library that you find more peaceful, such as the 2nd floor.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
1/18/2013

Computer Queue

Suggestion: Post computer queuing monitors in additional locations in the library.

Although the queuing software estimates wait times, assignments very often come up sooner than estimated. Allowing patrons to get too far away may mean they miss their time slot. Additional monitors also require additional wiring, since the software cannot run wirelessly. So, for now, 2 monitors are all we can handle. Hopefully there’s a comfy carrel or chair in the Reference area where you can see one of them until your next turn comes up.

Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
1/18/2013

Reading Glasses

How about stocking Reading Glasses at every desk?

Individual eyewear is a little outside the scope of the library’s services, but there are a couple of tools here that may make materials easier for you to read. The Reference Desk does have a magnifying glass that you can use and return. There is also a machine called an Optilec that magnifies any printed material. You can place a newspaper, book, map or magazine under the lens and it can be displayed magnified, on a screen. Text on computer screens can be made larger, as well. Ask at the Reference Desk if any of these tools might be helpful for you!

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
1/18/2013

New Subscription?

It would be nice if you would begin a subscription to Louisiana Cookin’ !

I’ve passed along your suggestion to the Head Reference Librarian to look into whether such a specific title would have an audience here in Waltham and if our distributor carries this title. In the meantime, feel free to use the library’s computers to print recipes from the Louisianacookin.com website.

Thanks for the suggestion!

Best Regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
10/18/2011

Kindle titles in the library?

I am very pleased with the library system in MA. The wide selection of Christian books has allowed me to enjoy reading without spending a dime - great in this economy!

I would like to request books for Kindles. I got my Kindle for Christmas and I really want to use it more. If the library could expand the selection of Christian books to Kindles it would be great!

Thank you again and keep up the good work.
EF

Dear EF,
Thank you very much for your compliment to the Waltham Public Library. We’re happy to offer informational, educational and entertainment resources in any economy!

Unfortunately, Kindle titles are not available to libraries currently. Kindles were originally designed to read books purchased directly from Amazon and no other source. But back in the Spring (April, 2011), Amazon announced that they are making plans to allow libraries to offer Kindle titles to patrons by using OverDrive as the online distributor. WPL is currently using OverDrive to supply downloadable books and audiobooks of the non-Kindle variety, so I would say it is likely that WPL will also, at some point, offer Kindle titles through OverDrive. The business model for libraries to use this service has not yet been revealed, so we in the library world wait for more information. Hang in there!

Thanks again for your kind words.

Best Regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
7/20/2011

Laptop Sounds

Please - Disable speakers on library laptops.

C.H.

Dear C.H.

I’m sorry you’ve found library laptop speakers to be bothersome. According to library rules, electronic devices in the library are not allowed to be audible to others, so earphones are offered for sale at public service desks. The speakers haven’t been disabled for a couple of reasons.
1.) If the speakers are inactive, so is the jack that provides sound via earphones.
2.) Sometimes there are valid reasons why the speakers need to be functional, such as for computer classes happening in a conference room or staff applications beyond public areas.
If you notice an electronic device being used audibly in the library, please alert a staff member while it is occurring so that it can be addressed directly.

Cordially,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Great Children’s Room, Long wait list

I want to tell you how much my 2-yr-old daughter and I LOVE your library. The Children’s Department provides loads of fun for us. We come to play when the weather’s bad. We love the selection of Patricia Polacco books. I enjoy movies, books and music and the library staff is always helpful.

I do have one sort-of disappointment: When there’s a popular CD, only one copy and 26 holds, I lose interest. I think for NEW items there should be a 1-week borrowing time. Otherwise you’re doing a great job.

Thanks,
Leah & L.A.

Hello Leah & L.A !
Thank you for that bunch of compliments. I’m so glad that you’ve been able to use so many library items and services.

It sure can be tough to wait when there is a popular item that you’d like to borrow. Sometimes the situation isn’t a bad as it looks, though; the catalog can be a little misleading. When you search for an item at a catalog at the library, it automatically limits your search to just the Waltham copies, unless you choose otherwise when you search. The result you see then is all the holds in the entire Minuteman Network for 43 libraries, but only the number of copies owned in Waltham. This paints a confusing picture since other libraries probably own copies too. (Change that box that says WALTHAM to ALL LOCATIONS and you’ll see all the other libraries that also have copies.) The 26 holds you mentioned may actually have 30 copies in the network that could help to fill your request.

Placing a request helps out in another way too. If there are Waltham patrons waiting for items that we don’t have, those items come up on a report to help us decide what items to buy. So, the list may not be as long as you think AND you’re helping the library staff choose materials people want. Request away!

Kind regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
4/19/2011

New Movies

There have not been any new movies in the last 2 to 3 months. I am very disappointed in this.

CM

Dear CM,

I’m sorry if you have not found new titles that look interesting to you. I can assure you that between 70 and 130 movies are ordered for the library each month, including feature, documentary, Children’s, blu-ray and nonfiction titles. Please feel free to make recommendations for purchases at the AV desk. OR, on the library’s website, under Common Tasks, there is a link to Suggest a book or other item for the library to purchase.

Perhaps the very best titles were checked out when you visited. There’s a sign posted on the AV Desk each month listing all the new movie acquisitions and this list can be emailed to if you like! On the library website, on the left side, there’s a link to Subscribe to Library News. Simply enter an email address and then choose which lists or newsletters you’d be interested in receiving. Then you’ll be sure to know about all the latest movies the library has to offer, even if they’re checked out.

Sincerely,
Deb Fasulo
Assistant Library Director/AV Librarian

dfasulo@minlib.net

11/29/2010

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