Turning off the lights

Please don’t turn the lights off so early before closing time.

Sorry for the inconvenience. The library often has visitors that never want to leave! While it’s nice to be appreciated, dimming the lights has often helped to move patrons along at closing time. Many of the study carrels do have individual lights available which sometimes get unplugged in favor of patrons using laptops, but please feel free to make use of those. Since the installation of the public address system, perhaps the dimming is no longer as crucial as it once was for alerting patrons to the approach of closing time. The custodial staff is going to wait until a bit closer to closing to dim the lights.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/5/09

UPDATE
Thanks for listening to my feedback about the lights.

You’re welcome!

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/30/09

Bathrooms… UPDATE

Hi,

My comments are about the bathrooms. They are dirty. My daughter comes to the library for homework help but we always find the bathrooms not so clean. Can you change this?

Thank you.

Keeping the bathrooms clean in a busy public building is an ongoing challenge. I am sorry you have found ours to be a problem.

Our custodial staff is scheduled to check the bathrooms three times a day, with floors cleaned every morning and a complete cleaning at closing. I have let them know about your comments and I will work with them to improve the situation.

Kate Tranquada
Library Director

UPDATE
Keeping the bathrooms clean has become even more of a challenge. Until this fall, the Library had two full-time custodians on staff. Because of a City-wide hiring freeze, we are down to only one full-time custodian. While the bathrooms are still cleaned each day and every effort will be made to check on them during the day, this big, heavily-visited facility requires more attention than 1 full-time person can provide. Efforts are being made to restore some custodial help in the library, but in the meantime, please alert the library staff if you encounter a specific incident or area needing attention. We’ll do our best to remedy the situation as soon as we can.

Thanks for your patience.
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/10/09

Air Fresheners

The library needs air fresheners placed around strategically. There are stale odors, especially on the 2nd floor.

Unfortunately, because of a rise in the number of people who suffer from chemical sensitivities, air fresheners are often not acceptable in this type of public space. Another unfortunate budget reality is that the custodial staff is doing its best to maintain this big building with only 1 full-time custodian when we used to have 2. However, if you experience a specific incident or area that needs custodial attention, please let a staff member know and we’ll do our best to remedy the situation when it’s possible.

Sincerely,
Deb Fasulo
Assistant Library Director
dfasulo@minlib.net
3/09

Heat in the library


The library feels like an oven and that is a waste of energy.

11/15/08

Libraries are a challenge to heat and cool efficiently due to the nature of books and paper which hold on to heat and humidity longer than air. The library staff are well aware that different areas of the building can be warmer or cooler than others and often dress in layers in order to adjust their personal temperatures as needed. OSHA has no regulations specifically addressing temperature and humidity but recommends temperature control in the range of 68-76° F and humidity control in the range of 20%-60%. (See www.osha.gov)

Sincerely,
Deb Fasulo, Asst. Director

dfasulo@minlib.net

Bathrooms

Hi,

My comments are about the bathrooms. They are dirty. My daughter comes to the library for homework help but we always find the bathrooms not so clean. Can you change this?

Thank you.

Keeping the bathrooms clean in a busy public building is an ongoing challenge. I am sorry you have found ours to be a problem.

Our custodial staff is scheduled to check the bathrooms three times a day, with floors cleaned every morning and a complete cleaning at closing. I have let them know about your comments and I will work with them to improve the situation.

Kate Tranquada
Assistant Library Director

Chemicals & cleaners

Dear Mr. Jewell,

I’m writing in regards to a concern I have about the Library.

I love the Waltham Library and tell everyone I know what a great place it is. I love the librarians, the atmosphere is so positive and the service is great.

But the chemical cleaners that your staff use are not great. As the numbers of chemically sensitive individuals continues to arise we are learning more about the danger of these chemicals, for the public and for the staff who use them.

Will you kindly consider switching over to some of the newer, safer, citrus based cleaning products?

I would be willing to do some research for you about this and if it’s a city issue, I would also speak with the mayor.

Let’s make the Watch City into the city that watches out for it’s citizen’s health!

Thanks and keep up the great work you do at the fabulous Waltham Public Library!

T.E.

We have switched over to newer safer chemicals wherever possible (we had a patron with a serious sensitivity to some products we were using some years ago which prompted the review). I’ll forward this message to my Head of Maintenance to see exactly where we stand today. Any suggestions for alternative products will be most welcome. In the past we have had a hard time finding effective replacements for certain cleaners needed to remove heavy stains and dirt.

Thank you for writing and for your kind comments about the library.

Tom Jewell
Library Director

Cigarette butts

Put in an ashtray or smoker’s outpost so there won’t be cigarette butts all over the ground.

We are investigating ways to follow up on this idea, looking for receptacles that would complement our beautiful building and grounds, and placements that won’t encourage people to stand just outside the library door for a smoke. We’re also looking into a ban on smoking on library grounds.

Thank you for taking the time to drop us a note.

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