Computers for Young Adults

Why not install computers in the Young Adult Room? They can get pretty noisy in the Reference Room.

Thanks for taking the time to share your thoughts. The current arrangement of the public computers is in part so that the librarians can offer instruction and/or supervision to any patrons using them. Segregating some users would diminish the ability to do that. Also the electricity and Ethernet connections aren’t available in the YA Room, but upgrades of the infrastructure nature are certainly on the wish list at the library!
If distractions in the Reference Room are affecting your ability to use the library peacefully, two things come to mind:
Please let staff know while excessive noise is happening so that it can be addressed while it is occurring. Also, laptops are available to be borrowed within the library and can be taken to the 2nd floor which is designated for individual silent study only.

Cordially,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
1/18/2013

Kids

When groups of kids come in and use the computers as a group and make noise as if it’s an arcade instead of using respect toward the library, it’s impossible to concentrate and write at the computers.

Patrons of all ages can sometimes get a bit rowdy. You can help us keep the peace by letting staff know as soon as you encounter excessive noise in the library. That way we can address it directly at the time that it is occurring.

Another option is to borrow a laptop. That way you can take it to an area of the library that you find more peaceful, such as the 2nd floor.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
1/18/2013

Laptop Sounds

Please - Disable speakers on library laptops.

C.H.

Dear C.H.

I’m sorry you’ve found library laptop speakers to be bothersome. According to library rules, electronic devices in the library are not allowed to be audible to others, so earphones are offered for sale at public service desks. The speakers haven’t been disabled for a couple of reasons.
1.) If the speakers are inactive, so is the jack that provides sound via earphones.
2.) Sometimes there are valid reasons why the speakers need to be functional, such as for computer classes happening in a conference room or staff applications beyond public areas.
If you notice an electronic device being used audibly in the library, please alert a staff member while it is occurring so that it can be addressed directly.

Cordially,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Squeaky wheels

Please oil wheels of book carts regularly.
C.H.

Dear C.H.
I’m sorry you’ve found our book carts problematic. A can of lubricating oil has been made available to the staff to assist with carts that get squeaky.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Cell phone policy

If there is a no cell phone policy in certain areas, why not enforce it or at least post signs in prominent places?

Thanks for your concern. Polite cell phone use is permitted on the Ground and 1st floors and we do our best to hush people when the volume gets beyond “polite”. Signs also encourage patrons to set phones to silent or vibrate. Stairwells are the most troublesome areas since a conversation there, on a phone or not, echoes significantly throughout the building. Prominent signs are posted in stairwells and the 2nd floor which is reserved for individual, silent study. Often staff are providing services to patrons when rules are broken elsewhere but need to complete transactions with one patron before enforcing rules with others. If you encounter a cell phone conversation happening in an inappropriate area or impolite manner, do alert the staff who will try their best to remedy the situation while it is occurring.

Best regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Loud Kids

Why can’t you kick out loud kids who aren’t even using the computers, magazines or books?

Ensuring proper behavior of patrons of any age is an ongoing challenge.

These days, people are using the library in more ways than ever. Some choose books or movies; some just need a place to think; and some like to meet in a community center.

Numerous kinds of tasks happen in the Reference Room also. Librarians consult with patrons on research or placing requests, the desk phones ring and instruction is given to patrons who need a quick computer tip. Because of this, the Reference Room cannot be a silent place, although noise levels should remain reasonable.

The 2nd floor is designated for individual silent study. Perhaps that is an area of the library that you would find more peaceful. If you require a computer during your time in the library, I’d suggest borrowing a laptop at the 1st floor circulation desk. That would allow you to go to an area you may find less distracting.

It is important to the staff here that all patrons are allowed to use the library without interference. Please notify a staff member if you witness inappropriate behavior at the time that it is occurring so that it can be dealt with directly.

Sincerely,

Deb Fasulo
Assistant Library Director

dfasulo@minlib.net

3/29/2010

Shhh…

It is very disruptive to have a patron ask loudly for assistance and library employees answer them just as loudly from 15 feet away. Children are often admonished about quiet in the library, but adults are allowed to be disruptive.

Thanks for the reminder! While sometimes there is a situation that calls for raised voices, hearing impairments for example, staff should remember to revert to “library voices” when that situation is over.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
4/14/09

Teenagers

The staff is very professional, but need to get rid of some of the teenagers!

AND

I am hoping that this will get to someone who can change some things about the teenagers – not necessarily all of them – but every time I try to study on the computer, the kids are always there just listening to music and talking! It is not social hour; they should be studying! The librarians are trying really hard, but there should be more guidelines, please!

The library is here to serve the informational, recreational and educational needs for patrons of all ages. The staff tries to ensure that no one’s behavior interferes with other patrons’ use of the library. Some days this is more of a challenge than others. One suggestion I might offer to patrons who require quieter computer time is borrow a laptop at the Main Circulation Desk on the first floor! They are available to check out, free, with your valid library card. The 2nd floor of the library is designated for individual, silent study and is a great place to bring a laptop. If there is specific inappropriate behavior happening, with patrons of any age group, which is affecting your ability to use the library, please alert the staff.

Best Regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/30/09

Snack Room


The lunch room is for patrons who want to sit down and enjoy their meal. There are a gaggle of the usual noisy teens who use the place as a perpetual hangout. Can you please put a stop to this.

10/1/08

As a public library striving to provide a welcoming environment for everyone in the community, from the youngest to the oldest, we face tensions between high-energy and quiet-seeking patrons from time to time.

We do make an effort to enforce the rules we have, which include limiting cell phone calls, eating and drinking to the ground floor Audio Visual Annex. We also require individual silent study on the second floor and in the first floor Waltham Room, and reasonably low levels of conversation in the rest of the library.

With most of the library set aside for quiet, the ground floor AV Annex and the Snack Room are two of the best spots in the building for small groups of young people to settle.

If you come across disruptive or inappropriate behavior in the library, please alert a staff member right away.

Sincerely,
Kate Tranquada

ktranquada@minlib.net