Computers for Young Adults

Why not install computers in the Young Adult Room? They can get pretty noisy in the Reference Room.

Thanks for taking the time to share your thoughts. The current arrangement of the public computers is in part so that the librarians can offer instruction and/or supervision to any patrons using them. Segregating some users would diminish the ability to do that. Also the electricity and Ethernet connections aren’t available in the YA Room, but upgrades of the infrastructure nature are certainly on the wish list at the library!
If distractions in the Reference Room are affecting your ability to use the library peacefully, two things come to mind:
Please let staff know while excessive noise is happening so that it can be addressed while it is occurring. Also, laptops are available to be borrowed within the library and can be taken to the 2nd floor which is designated for individual silent study only.

Cordially,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
1/18/2013

Kids

When groups of kids come in and use the computers as a group and make noise as if it’s an arcade instead of using respect toward the library, it’s impossible to concentrate and write at the computers.

Patrons of all ages can sometimes get a bit rowdy. You can help us keep the peace by letting staff know as soon as you encounter excessive noise in the library. That way we can address it directly at the time that it is occurring.

Another option is to borrow a laptop. That way you can take it to an area of the library that you find more peaceful, such as the 2nd floor.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
1/18/2013

No Smoking on Library Grounds

It’s a shame that the library is not able or willing to enforce its “No Smoking on Library Grounds” rule. Exiting patrons are often forced into a cloud of smoke, not to mention the litter of discarded cigarette butts. One Tuesday there were three smokers sitting on the steps, blocking the entrance.

I can certainly appreciate your frustration with having to walk through smoke to visit the library. Smokers are spoken to and moved outside the iron fences whenever staff encounter smokers there. “Smokers outposts” or ashtrays are available at the edges of the grounds as well as signs to let smokers know to properly dispose of the butts there. You can help us enforce our policy by letting staff know as soon as you encounter smokers on the library grounds. That way we can address it directly at the time that it is occurring.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
10/18/2011

Cell phone policy

If there is a no cell phone policy in certain areas, why not enforce it or at least post signs in prominent places?

Thanks for your concern. Polite cell phone use is permitted on the Ground and 1st floors and we do our best to hush people when the volume gets beyond “polite”. Signs also encourage patrons to set phones to silent or vibrate. Stairwells are the most troublesome areas since a conversation there, on a phone or not, echoes significantly throughout the building. Prominent signs are posted in stairwells and the 2nd floor which is reserved for individual, silent study. Often staff are providing services to patrons when rules are broken elsewhere but need to complete transactions with one patron before enforcing rules with others. If you encounter a cell phone conversation happening in an inappropriate area or impolite manner, do alert the staff who will try their best to remedy the situation while it is occurring.

Best regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Eating in the library

I would no more think of eating my lunch at one of the 1st floor carrels than I would think of taking a trip to the moon. You’re not cops, but could you occasionally monitor for spread out salads, crunchy sandwiches and the like?

Thanks.

You’re right! Food and drinks should be enjoyed in the Ground Floor AV Annex and Snack Room only. While the staff can’t always get away from public service desks, we’ll aim to do a better job informing patrons of suitable places to eat and drink.

Best Regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net

3/29/2010

Loud Kids

Why can’t you kick out loud kids who aren’t even using the computers, magazines or books?

Ensuring proper behavior of patrons of any age is an ongoing challenge.

These days, people are using the library in more ways than ever. Some choose books or movies; some just need a place to think; and some like to meet in a community center.

Numerous kinds of tasks happen in the Reference Room also. Librarians consult with patrons on research or placing requests, the desk phones ring and instruction is given to patrons who need a quick computer tip. Because of this, the Reference Room cannot be a silent place, although noise levels should remain reasonable.

The 2nd floor is designated for individual silent study. Perhaps that is an area of the library that you would find more peaceful. If you require a computer during your time in the library, I’d suggest borrowing a laptop at the 1st floor circulation desk. That would allow you to go to an area you may find less distracting.

It is important to the staff here that all patrons are allowed to use the library without interference. Please notify a staff member if you witness inappropriate behavior at the time that it is occurring so that it can be dealt with directly.

Sincerely,

Deb Fasulo
Assistant Library Director

dfasulo@minlib.net

3/29/2010

Thanks for your help with teens

I’ve written comments about rowdy teenagers here a while ago and would like to thank you sooo much for what you did to control the teenage angst they had while in the library.

I’m trying to finish my thesis and going through grad school and so really appreciate the change that you’ve made to the library.

Thank you. Thank you!

I’m glad that you’ve found the library to be a more peaceful place recently. Ensuring proper behavior is an ongoing challenge which ebbs and flows with the seasons. It is important to the staff here that patrons are allowed to use the library without interference. If inappropriate behavior rears its head again, please notify a staff member while the situation is occurring so that it can be dealt with directly.

Good luck with the thesis!

Best Regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
10/1/09

No Smoking

I am asking that smoking be prohibited near the building. Most places you have to be 100 feet away from a building. I get side affects from the smell and its in my clothes and mouth.

Thank you for your concern. Smoking is actually prohibited on all library grounds and signs are posted to this effect. “Smoker’s outposts” or ashtrays are provided at the edges of the property to encourage smokers to put out those cigarettes. If you see inappropriate behavior of any kind occurring at the library, please inform a staff member while it’s happening and we’ll try to address the situation as it is occurring.

Kind regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
10/1/09

Shhh…

It is very disruptive to have a patron ask loudly for assistance and library employees answer them just as loudly from 15 feet away. Children are often admonished about quiet in the library, but adults are allowed to be disruptive.

Thanks for the reminder! While sometimes there is a situation that calls for raised voices, hearing impairments for example, staff should remember to revert to “library voices” when that situation is over.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
4/14/09

Teenagers

The staff is very professional, but need to get rid of some of the teenagers!

AND

I am hoping that this will get to someone who can change some things about the teenagers – not necessarily all of them – but every time I try to study on the computer, the kids are always there just listening to music and talking! It is not social hour; they should be studying! The librarians are trying really hard, but there should be more guidelines, please!

The library is here to serve the informational, recreational and educational needs for patrons of all ages. The staff tries to ensure that no one’s behavior interferes with other patrons’ use of the library. Some days this is more of a challenge than others. One suggestion I might offer to patrons who require quieter computer time is borrow a laptop at the Main Circulation Desk on the first floor! They are available to check out, free, with your valid library card. The 2nd floor of the library is designated for individual, silent study and is a great place to bring a laptop. If there is specific inappropriate behavior happening, with patrons of any age group, which is affecting your ability to use the library, please alert the staff.

Best Regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/30/09

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