I LOVE THIS LIBRARY!

I LOVE THIS LIBRARY!

Great! We love you too!

Kind regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/30/09

New CDs

You should get newer CDs.

You’ve noticed 2 things: the new CDs that we do have get checked out very quickly AND the library does not currently have an Audio-Visual Librarian. Until last Fall, I was the AV librarian, but now that I have become the Assistant Library Director, I am unable to spend the amount of time that used to be spent developing the AV collection. There is also a hiring freeze in place in the City of Waltham and so a new AV librarian cannot be hired yet. Your CD recommendations are most welcome! Please ask the staff in the AV room for “Purchase Request” forms. Your requests are very helpful for buying albums that patrons want to borrow!

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/30/09

Snacks

Better snacks!

We tend to restock the things that get emptied the soonest, but specific recommendations are welcome.

Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/30/09

Ongoing Book Sale

More books in the book sale, please! It’s a great, affordable price, but more important works are needed.

Thanks for taking advantage of the sale shelves! The items in the sale are donations and discarded library materials, so the choices for what lands in the sale are sometimes limited. The best materials are made available in the annual book sale held each Fall.
I have, however, spoken with the custodian who stocks those shelves and asked him to keep an eye open for more classic works.

Kind regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/30/09

Teenagers

The staff is very professional, but need to get rid of some of the teenagers!

AND

I am hoping that this will get to someone who can change some things about the teenagers – not necessarily all of them – but every time I try to study on the computer, the kids are always there just listening to music and talking! It is not social hour; they should be studying! The librarians are trying really hard, but there should be more guidelines, please!

The library is here to serve the informational, recreational and educational needs for patrons of all ages. The staff tries to ensure that no one’s behavior interferes with other patrons’ use of the library. Some days this is more of a challenge than others. One suggestion I might offer to patrons who require quieter computer time is borrow a laptop at the Main Circulation Desk on the first floor! They are available to check out, free, with your valid library card. The 2nd floor of the library is designated for individual, silent study and is a great place to bring a laptop. If there is specific inappropriate behavior happening, with patrons of any age group, which is affecting your ability to use the library, please alert the staff.

Best Regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/30/09

Turning off the lights

Please don’t turn the lights off so early before closing time.

Sorry for the inconvenience. The library often has visitors that never want to leave! While it’s nice to be appreciated, dimming the lights has often helped to move patrons along at closing time. Many of the study carrels do have individual lights available which sometimes get unplugged in favor of patrons using laptops, but please feel free to make use of those. Since the installation of the public address system, perhaps the dimming is no longer as crucial as it once was for alerting patrons to the approach of closing time. The custodial staff is going to wait until a bit closer to closing to dim the lights.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/5/09

UPDATE
Thanks for listening to my feedback about the lights.

You’re welcome!

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/30/09

Bathrooms… UPDATE

Hi,

My comments are about the bathrooms. They are dirty. My daughter comes to the library for homework help but we always find the bathrooms not so clean. Can you change this?

Thank you.

Keeping the bathrooms clean in a busy public building is an ongoing challenge. I am sorry you have found ours to be a problem.

Our custodial staff is scheduled to check the bathrooms three times a day, with floors cleaned every morning and a complete cleaning at closing. I have let them know about your comments and I will work with them to improve the situation.

Kate Tranquada
Library Director

UPDATE
Keeping the bathrooms clean has become even more of a challenge. Until this fall, the Library had two full-time custodians on staff. Because of a City-wide hiring freeze, we are down to only one full-time custodian. While the bathrooms are still cleaned each day and every effort will be made to check on them during the day, this big, heavily-visited facility requires more attention than 1 full-time person can provide. Efforts are being made to restore some custodial help in the library, but in the meantime, please alert the library staff if you encounter a specific incident or area needing attention. We’ll do our best to remedy the situation as soon as we can.

Thanks for your patience.
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
3/10/09

Audiobooks on CD

It would be very helpful to put the number of CDs on the spine of audiobooks. I would not have to spend so much time looking at each one for this info. We like to listen in the car, but only want 5 or 6 CDs.

I’m so delighted to hear that you’re enjoying the audiobooks collection! As an avid listener myself, I understand that sometimes book duration can be almost as important as the genre or subject. While I’m glad that you’ve been able to utilize this contents label, there are 2 reasons why the label has not been placed on the spine. Its primary purpose is for library staff in 41 libraries around the network. Each time an audiobook is checked in or out it is crucial that the material is checked for completeness. Therefore, the 2 labels that the staff are required to seek out: the barcode and the # of discs, are placed next to one another. The other reason is just a matter of space: some audiobooks are trying to cram a lot of text onto their spines, including author name and book title. There’s just not a lot of room to add another label (or to add to the information on the existing spine label) that won’t cover up more important information.

Keep listening!

Kind regards,
Deb Fasulo
Assistant Library Director
dfasulo@minlib.net
2/09

Librarians’ recommendations

I think a list of recommendations by the librarians would be a nice way to learn of new books and authors.

Great idea! We’ve done displays based on that idea before. The staff is putting their heads together. Keep your eyes open for periodic bookmarks listing staff recommendations!

Kind regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
2/14/09

Black History Month Display

In my opinion, the small book display “Black History Month” near the computer area was poorly done. Why 3 books on Colin Powell? There are many black people who deserved to be featured instead. How about Louis Armstrong, Jackie Robinson or Paul Robeson, just to name a few?

Thanks for your interest in the library’s displays. There were many people featured in the Black History Month display; no political bent was intended. In fact when displays are originally set up, efforts are always made to find a well-rounded group of items. As materials are checked out and empty spaces are filled in, the choices with which to fill get fewer. It’s possible that so many people shared your view that most of the books on other prominent people of color were the ones checked out from the display, leaving behind Mr. Powell on display. The aim of displaying different books is to generate interest and get more books checked out and that it did.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
2/09

Next Page »