Laptop Sounds

Please - Disable speakers on library laptops.

C.H.

Dear C.H.

I’m sorry you’ve found library laptop speakers to be bothersome. According to library rules, electronic devices in the library are not allowed to be audible to others, so earphones are offered for sale at public service desks. The speakers haven’t been disabled for a couple of reasons.
1.) If the speakers are inactive, so is the jack that provides sound via earphones.
2.) Sometimes there are valid reasons why the speakers need to be functional, such as for computer classes happening in a conference room or staff applications beyond public areas.
If you notice an electronic device being used audibly in the library, please alert a staff member while it is occurring so that it can be addressed directly.

Cordially,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Squeaky wheels

Please oil wheels of book carts regularly.
C.H.

Dear C.H.
I’m sorry you’ve found our book carts problematic. A can of lubricating oil has been made available to the staff to assist with carts that get squeaky.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Want to know more about displays

Dear Library,

Once again I marvel at your display cases – today this one is about kites. Amazing variety: antiquity to South Park, worldwide to Norman Rockwell.

As usual, though, I wish there could be some narrative background, especially for the photograph leaning against the right side-wall – looks like something from a movie!

Thank you,
BP

Dear B.P.
I’m glad to hear you enjoyed the kite display! We always appreciate kind words. A sign stating the type of display and the organization or individual responsible for the display is required. Efforts are always made to remind displayers of this policy. Since the library doesn’t actually install the displays, but the individual displayers do, the signage and level of detail, can vary from one organization or artist to another.

Cordially,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Soap in the bathroom

Please put hand soap in the Children’s bathroom.

Oops! Sorry it ran out! It is checked daily, but perhaps the room experienced a lot of traffic on the day when you wrote. Since the suggestions box isn’t checked everyday, please let a staff member know right away if you encounter this type of issue so that it can be dealt with immediately.

Sincerely,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Cell phone policy

If there is a no cell phone policy in certain areas, why not enforce it or at least post signs in prominent places?

Thanks for your concern. Polite cell phone use is permitted on the Ground and 1st floors and we do our best to hush people when the volume gets beyond “polite”. Signs also encourage patrons to set phones to silent or vibrate. Stairwells are the most troublesome areas since a conversation there, on a phone or not, echoes significantly throughout the building. Prominent signs are posted in stairwells and the 2nd floor which is reserved for individual, silent study. Often staff are providing services to patrons when rules are broken elsewhere but need to complete transactions with one patron before enforcing rules with others. If you encounter a cell phone conversation happening in an inappropriate area or impolite manner, do alert the staff who will try their best to remedy the situation while it is occurring.

Best regards,
Deb Fasulo
Assistant Library Director

dfasulo@minlib.net
5/23/2011

Great Inter-Library Loan!

I know you probably receive lots of suggestions, but I have none. I love the library and especially inter-library loan! I could not afford to buy all of the books I want to read, and the inter-library loan is a godsend. Every book I’ve ever wanted is available and arrives promptly. I want to thank you for doing this! It’s an amazing system you have.
Sincerely,
A library patron

Dear Library Patron,

Thank you very much for writing to let us know you are happy with your library service!

Our inter-library loan service is possible thanks to the state-funded delivery system; our membership in the Minuteman Library Network; the daily efforts of the Reference staff - especially Marialice - aided by Children’s and Audio-Visual staff; and the efficiency of our Circulation staff, who make sure you get your items when they arrive.

Best wishes and happy reading,
Kate Tranquada
Director

ktranquada@minlib.net

5/23/2011